The Training Specialist is responsible for the design, planning and implementation of technical training to sales for successful onboarding and ongoing development. The Training Specialist will coordinate training documentation and other tools and will create multi-faceted training experiences to engage all types of learners.    

Duties and Responsibilities: 

• Develop and implement robust training programs for sales using a variety of training delivery methods
• Create effective training materials, including user guides, job aids, visual aids, etc.

• Deliver in-service Instructor led and virtual training programs. Create and deliver training related to updates and product releases prior to and post release
• Develop and deliver technical on the job training to ensure all employees are successful from on boarding throughout their employee lifecycle
• Perform new hire and in-service certifications including the facilitation of testing, one on ones, and proctoring exams
• Collaborate with key stakeholders to create sales content
• Build structured training programs based on industry best-practices

• Track historical completion of training and testing results by employee, as well as the efficacy of training
• Provide feedback to management regarding individual progress
• Partner with managers and supervisors to identify team deficiencies and develop education opportunities to improve team performance
• Leverage metrics and data from assessments, surveys, and 1:1 sessions to identify, communicate, and implement improvements to training programs
• Record and edit training sessions, e-learnings, product releases and company meetings. Upload content into the LMS for training use

• Work both independently and collaboratively to design and deliver engaging solutions to the sales team   
• Other projects and duties as assigned
• Maintain compliance with Inovalon’s policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Job Requirements: 

• Minimum of 3 years’ learning and development expertise, with direct experience creating and delivering educational curriculum and content
• At least 2 years’ experience supporting or working within a technical support or sales support role
• Utilizes experience and independent judgment to plan and accomplish goals

• Advanced technical proficiency and troubleshooting knowledge (see below for required computer skills)
• Prior experience building and delivering onboarding programs within a fast past, agile environment 
• Ability to efficiently create/adapt training materials to reflect policy and procedure changes
• Advanced user of Microsoft Office suite (PowerPoint, SharePoint, MS Word, MS Excel, MS Outlook, Visio.)
• Intermediate skill level with authoring tools such as; Adobe Creative Cloud, Articulate Storyline and Camtasia Studio

• Skilled user of CRM applications such as Salesforce
• Excellent verbal and written customer service skillset, including the capacity to effectively assess problems and communicate solutions
• Strong organizational skills with close attention to detail and the ability to prioritize
• Ability to work independently, assisting others as needed
• A strong team player with the ability to interact effectively with all parts of the organization

• Proficient knowledge of Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271) is a plus
• Proficient knowledge of HIPPA transaction code set is a plus
• Experience with using and supporting Software as a Service (SaaS) is a plus

Education: 

• Bachelor’s degree or equivalent work experience

Physical Demands and Work Environment: 

• Sedentary work (i.e. sitting for long periods of time)
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force 

• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions
• Subject to inside environmental conditions 
• Travel for this position is expected to be less than 5%