Team Associate II

Office of Regional Center Operations

Non-Exempt, Contingent II, Full Time, Grade 9

University of Maryland University College (UMUC) seeks a Full-Time Team Associate II in Regional Center Operations within Stateside Military Operations at the Dorsey Station location in Elkridge, MD. The Dorsey Station location is easily accessible from I-95 and Md. 295 and the MARC Camden line. We invite transfer students from Anne Arundel Community College and Howard Community College, and local prospective and current students to visit us.

* This position will be located at the UMGC Dorsey Station Location *

The selected candidate should expect to work on-site 4 days per week and at home remotely 1 day per week.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide student support services at Dorsey Station, handling high volume of student concerns, and basic student service needs.
• Promptly greet visitors and ensure the suite is welcoming, professional, and in line with the vision to deliver world-class service to its students.
• Promptly respond to inquiries (internal and external), and provide support as requested.
• Perform general clerical and office management duties.
• Assist with data entry, testing center coverage, and provide project assistance to the Assistant Director.
• Carefully document IT issues and report them to the supervisor and UMGC IT department.
• Perform preliminary diagnosis of problems and recommend changes in procedures.
• Perform basic troubleshooting of the Dorsey Station IT equipment.
• Perform other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma and four (4) years of clerical work experience in a customer service environment.
• Strong customer service, communication and interpersonal skills; proficiency in Microsoft Office Suite, and excellent phone voice, in terms of tone and clarity is required.
• Experience working independently and possess the ability to prioritize and manage multiple tasks while displaying a self-motivated, organized and upbeat personality with a desire to encourage others to succeed.
• General knowledge of computer operating systems, application systems, job control software and related hardware.
• Skill in the operation of computer consoles on-line terminals and peripheral equipment; in diagnosing operation problems.
• Ability to lift and transport computer supplies and equipment; to recognize computer system error messages and to take corrective action; to communicate effectively orally and in writing; to work independently; to work under pressure.

REQUIREMENTS FOR REMOTE WORK: 

• UMGC will provide necessary office supplies, a laptop, monitor, and headset.

• Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication. 

• All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection. 

• All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an ethernet connection.

• Candidates may not perform personal business during scheduled work hours with the exception of non-work time, such as scheduled breaks. 

• Candidates are required to make and maintain alternative childcare or other dependent care arrangements to permit concentration on work assignments during their scheduled work shift. 

PREFERRED EDUCATION AND EXPERIENCE:

• Pursuing a degree, and experience using a CRM system.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE