At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

You will reside and work in the Mountain or Pacific time zones remotely.

As a Full Time - Virtual – Work from Home – Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Virtual Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests.

Additional requirements for success in a virtual role include:
• Workspace – Must be able to provide a dedicated, confidential workspace which includes a door that can be closed for privacy.
• Multitasking – Ability to navigate or toggle many screens and maintain chat conversations with your team simultaneously.
• Phone line – Must provide an employee-paid, dedicated phone line, solely for the use of customer call routing; line must not have call waiting/forwarding. A Voice over IP phone/internet “bundle” is recommended.
• High speed internet – Must provide employee-paid, high speed internet service (20 MB or higher connection speed); no dial-up or satellite dish connections. A Voice over IP phone/internet “bundle” is recommended.
•Must possess a cell phone, tablet, or smart watch capable of downloading apps to receive VPN access code via PingID application.